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RETURN & EXCHANGE
Simple. Hassle-Free. Customer Focused.
We want every purchase to fit perfectly.
If it doesn’t, we’re here to help with an easy exchange process.
POLICY
Return & Exchange Policy
At Mizzty Clothing Company, we strive to ensure that every garment meets your expectations. If the size of your item isn’t the perfect fit, we offer a straightforward exchange process designed to provide you with the best shopping experience.
1. EXCHANGE PERIOD
Within 5 Days
Exchange requests must be initiated within 5 days after receiving your order.
3. RETURN METHOD
Courier or Postal Service
Return your item securely packed using a trusted courier or postal service.
3. RETURN METHOD
Courier or Postal Service
Return your item securely packed using a trusted courier or postal service.
4. EXCHANGE OPTIONS
Choose the option that suits you:
- Different Size
- Different Colour (if available)
- Exchange for Another Product
- Exchange for Another Order
5. SHIPPING CHARGES
Customers are responsible for return shipping costs.
However, shipping is FREE if:
- Wrong item received
- Defective product
- Order processing error
6. SHIPPING ASSURANCE
Every exchanged product will be inspected before approval.
Items that do not meet our exchange conditions may be declined.
PROCESS
Our Exchange Process
01
Place Request
Submit your exchange request within 5 days.
02
Pack Your Item
Pack the item securely with original tags attached.
03
Courier to Mizzty
Send the package via courier or postal service.
04
Quality Inspection
We inspect the item to ensure it meets our policy.
05
Exchange Approved
Once approved, your exchange will be processed.
06
New Item Shipped
Your new item will be shipped to you promptly.
Please Note
- Exchanges only (no refunds unless required by law).
- Exchange requests after 5 days cannot be accepted.
- Products must remain in original condition.
- Shipping costs are the customer's responsibility unless the error is ours.
- Processing may take 2-5 business days after receiving your package.
Need Help With
Your Exchange?
Our customer support team is ready to assist you with your exchange request.